Patient Experience
What is Patient Experience?
Your patient experience is not just about your medical care. Everything that happens while you’re at the hospital affects your experience, such as:
- Having your doctor or nurse clearly explain your care to you and your family
- Receiving help when you need it
- Getting answers to your questions about medications
- Having a clean room
- Sleeping well at night because it’s quiet
- Understanding what you need to do at home to recover
Every staff member at Odessa Regional Medical Center is committed to delivering a great experience to every patient. Here are our most recent patient experience scores, compared to other nearby hospitals and the Texas average score:
Source: U.S. Centers for Medicare & Medicaid Services (CMS) Hospital Compare, April 2024. Data is from 07/01/2022 to 06/30/2023.
The U.S. Centers for Medicare & Medicaid Services (CMS) requires hospitals to survey patients on their experience using the questions above (HCAHPS – Hospital Consumer Assessment of Healthcare Providers and Systems). The aim is to help improve hospitals’ quality of care through easy-to-understand data on hospital performance and quality information from patient perspectives.